Question 1

Where is the Kostüümirent showroom located, and what are your opening hours?

Accepted Answer

The Kostüümirent showroom is located in Tallinn – come visit us to try things on, find inspiration, and book your favorite costume!📍 Aadress: Krulli 2b, 4th floor!Visits by appointment only – book a time via our booking system, or by messaging us on Instagram or via email.

Question 2

How does the rental work?

Accepted Answer

Renting is simple and fast!Choose a piece from our website or Instagram.Contact us via DM or email to check availability and book your preferred date.Try it on and confirm your choice – if needed, you’re welcome to visit our showroom for a fitting.Pay and collect – payment can be made via bank link or bank transfer, and you can either pick up your costume or have it delivered by courier or to a parcel locker.Return it at the agreed time – after use, simply bring the rental piece back or send it to us via a parcel locker.Our team will help you every step of the way to make sure you find the perfect look!

Question 3

What sizes of clothing do you have in your selection?

Accepted Answer

Our costume selection covers a range of sizes—mostly XS to L, though there are also a few items in sizes XL. Since many of the dresses and outfits are stretchy or adjustable, they suit a variety of body types.Size and fit details are provided for each item, and you are welcome to visit our showroom to try them on and ensure the perfect fit.If you have a specific size or style in mind, please get in touch—we’d be happy to help you find something that suits both your body and your event!

Question 4

I’m worried about renting an item that is valuable to me. What happens if something breaks?

Accepted Answer

We understand that renting a high-end, striking item might cause some anxiety—but rest assured, we are prepared for it.All our rental items are designed to be worn and enjoyed, so minor wear and tear is perfectly normal. If the outfit sustains minor damage (such as a loose thread or a detached embellishment), we will handle the repairs ourselves. In the event of significant damage or loss, we will assess the situation individually; you may be required to cover the cost of repairs or replacement.Our goal is not to penalize, but to understand - so we approach every situation personally and resolve matters sensibly.If you have any questions or concerns before renting, please feel free to ask - we’re here to help!

Question 5

I would like to rent a piece for just one day. Do I still have to pay the same price and rent it for three days?

Accepted Answer

Yes, our rental price covers a rental period of up to 3 days—meaning you receive the costume the day before the event, wear it on the day itself, and return it the following day.If you only need the dress for a single day, the price does not automatically decrease, as the logistics, booking management, and preparation remain the same. However, the 3-day period offers you greater flexibility and peace of mind!If you have a special request for a very short timeframe (e.g., renting and returning on the same day), please get in touch—we’ll find a suitable solution together.

Question 6

Can I rent the costume for a longer period?

Accepted Answer

The standard rental period is up to 3 days, though longer rentals are possible by arrangement. If you need a costume for a trip, a tour, or multiple consecutive events, let us know—we will calculate a custom price and find a suitable solution.

Question 7

Do you also offer a courier service for the collection and return of items?

Accepted Answer

Yes, we do! If you're unable to visit our showroom, we can send your rental piece by courier or to a parcel locker anywhere in Europe. Returning the costume is just as easy — simply send it back to us via a parcel locker.📦 Delivery and returns are arranged by agreement, taking your event date and shipping time into account.💌 If you'd like to use our delivery service, just let us know when making your reservation — we'll take care of everything for you!Our goal is to make the rental process as simple and convenient as possible, no matter where you're located.

Question 8

Do you also take custom orders or offer styling recommendations?

Accepted Answer

We are happy to offer styling assistance—if you have a specific event coming up but aren’t sure what to wear, feel free to drop us a line. We’ll help you put together an outfit that perfectly matches your style and the vibe of the event. We don’t take custom orders at the moment, but our collection is constantly growing!

FAQ

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